Configuring your location
When customers can order, where you deliver, and the smallest order you'll take. Most of it starts on sensible defaults, so this is mainly a matter of checking them against how you actually trade.
The settings are in two places:
- Settings → Locations: things that belong to a place, such as the address, opening hours, order cut-offs (collection and delivery), minimum order and printers.
- Settings → Ordering & availability: rules for the whole shop, such as how far ahead customers can order, the delivery area and closed days.
Most shops have one location, which was created from the address you gave when you signed up. If you have more than one site, add each one as its own location.
Your location
Under Settings → Locations, open your location.
Details and address
Give the location a name, such as "Main shop" or "High Street", and check the address. Start typing a postcode to look it up. Collection customers are sent here, and delivery distances are measured from here. Setting a location to Inactive stops it taking orders without deleting it.
Collection or delivery
Choose whether customers can collect from this location, whether you deliver from it, or both. If you deliver, you also need card payments set up, because delivery orders are paid online. See Connecting Stripe.
Collection cut-off
The Order cut-off time under Collection is the latest time a customer can order for collection today. Orders placed after it are for the next day you're open. For a lunch shop, somewhere between 10:30 and noon is typical.
Delivery cut-off
Under Delivery, the Order cut-off time is the latest time of day a delivery order is accepted for this location. Orders after it move to the next day you deliver. It's usually earlier than your collection cut-off, because the round has to be planned: 10:00 or 11:00 is common for lunch deliveries. Each location has its own, so two kitchens can close at different times.
You can also set a Delivery by time and choose to show it on the customer's order confirmation. It's off by default, so only switch it on if you're happy to commit to a time.
Minimum order
Minimum order applies to collection, and to delivery unless you set a separate Minimum delivery order. The separate one is useful if you don't mind someone collecting a £1 item but wouldn't drive one out. Customers below the minimum are asked to add more before they can check out. Set it to 0 for no minimum.
Photo of your shopfront
Optional. It's shown on your "Find us" page, so a first-time customer knows what to look for.
Opening hours
Set the hours for each day of the week, or mark a day Closed. Customers can't order for a day you're closed.
Printers at each location
Each location's orders print on that location's printers. At the foot of a location's page, Printers here shows them. To change the A4 printer, click Printing and open the Setup tab, where there's a printer choice for each location. A label printer's location is set on the label printer's own page, and Add a label printer here on a location's page adds one with that location already chosen. Every printer at a location prints that location's orders, so two label printers in one kitchen both print each order.
Ordering & availability
These apply to the whole shop, under Settings → Ordering & availability.
How far ahead customers can order
The advance ordering window is the number of days ahead a customer can choose. Five days suits a daily lunch round, so regulars can order the week. Catering and buffets often need longer, up to two years for weddings and events booked well ahead. When there are more than 10 days to choose from, customers pick from a calendar, with the days you can't do greyed out.
Delivery area
Your delivery area is set by distance from your nearest location, not by a list of postcodes. There are two distances:
- Auto-approve within: addresses closer than this are accepted straight away.
- Reject beyond: addresses further than this are declined. Leave it empty for no limit.
An address between the two is held for you to review under Addresses in the sidebar. Once you approve one, other addresses in the same postcode, or within the proximity radius of it, are approved automatically, so you don't approve the same office block twice.
Closed days
Add one-off dates you're closed, like bank holidays or a week away. Customers can't order for them, and the date picker shows the next day you're open instead. For a holiday, see Going on holiday, which also covers orders already in for those days.
Catering shops
Catering shops also set the days of notice they need and whether to review every order before it's booked. See Catering: platters, buffets and business customers.
Test it
Open your storefront and start an order. Check the date picker offers only days you're open, that today disappears after your cut-off, and that an address outside your area is turned away.
Stuck on something? Contact support.