Your shop's settings, team and billing
The pages you set once and come back to rarely: your shop's details, who can run it, what you pay, and a record of who changed what.
General settings
Under Settings → General. Opening hours and delivery live under Locations, your logo and colours under Storefront, order printing under Printing, and who can sign in under Team; the page links to each.
At the top, Shop details, saved with its own button:
- Shop name, as customers see it.
- Reply-to address: where customers' replies to your order confirmations and announcements go. Leave it blank and replies go to the shop owner's email address; the page shows which.
- Shop URL: your address on Pekkish. Changing it breaks links and QR codes you've already shared, so it can only be changed once every 30 days.
Press Save shop details.
Below it, saved with Save settings:
- Food hygiene rating: your rating number from ratings.food.gov.uk. Enter it and save, and the official badge appears in your shop's footer.
- Invoices, for shops that invoice organisations: the address and footer (bank details, VAT number) printed on every invoice, whether you're VAT registered, and your default payment terms.
- Linked shop: if you run a lunch shop and a catering shop, link the two so each storefront points customers to the other once both are live. Each is its own shop with the same sign-in (see Catering).
- Custom domain (Pro plan): serve your storefront from your own domain. See Sharing your storefront link.
Until your shop is live, the linked shop and custom domain are folded under More settings.
Once your shop is live, Pause my shop appears at the bottom. Pausing takes your storefront down to a holding page and takes no orders until you switch it back on; your menu, customers and subscription are untouched. For a holiday, close the days instead (see Going on holiday). Close my shop is under Leaving Pekkish: the storefront comes down straight away, the shop closes 30 days later, and you can change your mind any time before then.
VAT
If you're VAT-registered, tick VAT registered on Settings → General and add your VAT number. (A catering shop does this under Invoices, and works differently: its prices are ex-VAT, with VAT added at the checkout. See the catering guide.)
- Your prices already include VAT, so nothing your customers pay changes. Pekkish works out how much of each price is VAT.
- Each product has a VAT rate, 0% or 20%. When you switch VAT on we suggest one for each product from its name: cold sandwiches and salads, cakes and plain biscuits at 0%; drinks (water and juice too), crisps, sweets, ice cream and anything hot at 20%. Check them on the VAT rates page and press Confirm these rates. Until you do, the Menu tile on your setup page stays red. These are suggestions, not tax advice; HMRC's guide is VAT Notice 701/14.
- "Toasted" and other hot options: food heated to order is 20% even when it's usually 0%. On a choice like "Toasted", tick Makes it hot food (20% VAT), and an item ordered with it counts at 20%.
- Receipts show your VAT number and address, and the total and VAT at each rate, so they work as VAT receipts.
- VAT summary shows your sales at each rate, month by month, for your VAT return. The analytics export has the same split for every order.
Your team
Under Settings → Team, invite people by email. They get an invitation and set their own password. Choose a role for each:
- Admin — full access: everything, including the menu, settings and billing. For a manager or partner.
- Staff — orders only: for the counter and the kitchen. Staff take and manage orders, approve delivery addresses and look customers up. They can see the menu, offers and reports but can't change them, or any settings.
The person who signed the shop up is its owner. From the members list you can Resend invite to someone who hasn't accepted yet, or Send reset to email a password reset to someone who is locked out.
Billing
Account → Billing shows your plan and what it costs:
- Any free period you're in (the beta, or a postcard or referral offer) and when it ends. Nothing is charged before then, and we'll email you well before anything changes.
- This month so far: your order value, the platform commission it comes to, and the monthly fee.
- A comparison of the plans at this month's volume, so you can see which would cost you least. It says so when you'd save money on another plan.
- Open billing portal to update your card or download invoices from Stripe.
Card fees on your customers' payments are Stripe's, charged in your own Stripe account (see Connecting Stripe).
Pekkish statements
On the 1st of each month we work out what you owe us for the month before, and show every order behind it. Open Account → Billing and choose See your statements.
- The month so far is worked out the same way, so there are no surprises on the 1st.
- Each order counts on the day it's collected or delivered, however it was paid: card, cash, card machine or invoice. It's counted at its total after discounts, less any delivery charge.
- An order cancelled or refunded after its statement comes off the next one. If you kept part of a card payment when you cancelled, the part you kept still counts.
- If you change plan during a month, each order is charged at the plan you were on that day, and the monthly fee is split by day.
- Anything we're not charging you for, such as the beta, a reward month or a free Pro offer, is listed as waived, so you can see what it saved you.
- Download PDF gives you a copy to keep or print, and it comes attached to the email we send on the 1st. Download CSV gives you every line for your own books.
Activity
Settings → Activity is a record of who changed what: a price, a setting, a cancelled order. Every change is listed, with when and who. Looking at a page isn't a change, so it isn't recorded. Only owners and admins can see it. Filter by person to see what one member of the team has done.
Stuck on something? Contact support.