Help & guides
Everything you need to get your shop live on Pekkish and keep it running. New here? Start with Getting started.
Getting started
From signing up to your first order: your shop type and address, the four setup tiles, your test site and going live.
Importing your menu
Upload a photo or PDF of the menu you already have, check the draft, and import it. What to photograph, and what to check afterwards.
Building and editing your menu
Categories, products, allergens, choices like bread and extras, and meal deals.
Making your storefront yours
Your logo, colours, font and layout — or a theme generated from your logo in seconds.
Configuring your location
Opening hours, cut-off times, minimum orders, delivery area and how far ahead customers can order.
Connecting Stripe
Take card payments online, straight into your own Stripe account. About ten minutes to set up.
Printing your orders
Email, automatic A4 printing or labels. Which route to choose, checking what printed, and the A4 helper's sign-in details.
Setting up A4 auto-print
The Pekkish Printer helper on your till computer: installing it, signing it in, choosing the printer, and what to do when nothing comes out.
Setting up your label printer
Which printer to buy (TSP143IV-SK or mC-Label3), then from the box to a printed label: network, loading the roll, the printer's own settings page, pairing and testing.
Sharing your storefront link
Your subdomain, QR codes, social media, custom domains.
Catering: platters, buffets and business customers
Single orders or catering — which to choose, running both, days of notice, and how a catering shop takes orders.
Cancelling orders, cash and your invoice
No-shows, refunds and the cash question — and why cancelling promptly is what makes your invoice right.
Knowing what brings customers in
Campaign links, QR codes and posters, using one in a Facebook ad — and reading whether it sold anything, not just whether it was clicked.
Your dashboard, analytics and notifications
Today at a glance, the longer view in analytics, and choosing which pushes and emails reach you.
Your customers
Looking a customer up, the emails we send for you, feedback, announcements, and approving delivery addresses.
Offers: early bird and vouchers
A discount for ordering ahead, vouchers by code or link, and what happens when offers meet on one order.
Referrals
A refer-a-friend programme for your customers, and free months for referring another shop.
Your shop's settings, team and billing
Shop details, inviting your team and what staff can do, your plan and bill, and the activity record.
Going on holiday
Close the days in one go, tell your customers, and cancel any orders already in — without touching your subscription.
Need help with something not covered here?
Contact support