Going on holiday
Closing for a few days — a bank holiday, a week in the sun, a stocktake — is three things: close the days, tell your customers, and deal with any orders already in for them. Ten minutes, and nothing to remember when you get back.
1. Close the days
Under Settings → Ordering, in Closed days, enter the first day you're away in From and the last in To (leave "To" empty for a single day), add a reason if you like, and press Add closed day. One entry covers the whole break.
That's the switch. Closed days simply aren't offered: a customer who opens your menu while you're away sees the next day you're open in the date picker, and can order for it as usual. If every day in your advance-ordering window is closed, the storefront says you're not taking orders at the moment and shows when you're back — nothing to switch off, nothing to switch back on.
2. Tell your customers
Shops that close for a week usually say so the week before. Under Customers → Announcements, write a short one — "We're closed from Monday 5th to Friday 9th — back on the 12th, order ahead for that week now" — and send it to everyone who has opted in. A line on your menu page's shop message does the same for people who don't read email.
3. Orders already in for those days
Closing a day doesn't cancel orders customers had already placed for it — they'd still reach your kitchen that morning. When you close a day that has orders in, Pekkish tells you how many and links each day's list. On that list, Cancel all … and tell the customers cancels them together: card payments are refunded automatically, every customer gets one email, and the message you write goes in it.
What stays the same
- Your subscription — unchanged. A closed day is a closed day, not a pause.
- Your storefront — still live, still taking orders for the days you're open.
- Printing — nothing prints for a closed day, because nothing can be ordered for it.
If you want to stop taking orders altogether
That's a different thing: Pause my shop (Settings → General) takes your storefront down to a holding page and takes no orders at all until you switch it back on. Use closed days for a holiday; use pause when you don't know when you're back.
Stuck on something? Contact support.